Notice: During this time, we have extended the overs refund period from 30 to 90 Days. You can find more changes and updates on our Service Status page.
We know estimating the number of tiles required can be difficult so we offer a 30-day money back guarantee on surplus goods returned to us in a brand new condition and suitable for resale. This also applies if you’ve simply changed your mind, just return the products to us unused, in their original condition and we’ll exchange them for you or give you a full refund.
We have a stringent internal check procedure to ensure that our customers receive the correct items first time. In the unlikely event that you do find any damaged or incorrect goods please follow our Damages procedure.
We strongly recommend you source your tiles well in advance of your installation date. Further information can be found in our Terms and Conditions