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Tile FAQs
What are rectified tiles?
Rectified tiles are ceramic or porcelain tiles that are made to a precise tolerance. This means they are cut to near exact measurements with a near perfect straight edge.
What is the difference between porcelain and ceramic tiles?
Porcelain tiles use a more refined clay and are fired at higher temperatures. This makes porcelain tiles denser and more durable. Porcelain tiles are considered to be a higher quality than ceramic tiles.
Tile Terminology (A glossary of tiling & tiling terms)
We know some of the language used in the tiling world can be confusing so here we explain some of the popular terms that are used.
Can all tiles be used on walls and floors?
The simple answer to this no. Walls tiles are not suitable for use on a floor. However many tiles are multi-use for walls and floors. You just need to check they are suitable for use on a floor, then they can be used on walls.
What surfaces can I tile onto?
With modern day adhesive technology it is possible to tile onto most surfaces. The secret is all about the preparation and using the correct adhesive.
What tiles should I use in a wet room?
Careful consideration should be given when choosing tiles for a wet room. With the floor of a wet room being used like a shower tray, it is important to think about how slippery the floor could get. With this in mind we recommend that the tiles for the floor of a wet room should have a high anti slip rating.
What tiles are suitable for underfloor heating?
Choosing to install underfloor heating does not diminish the choice of floor tiles you can use. As with all floor tiles, using textured floor tiles will give you more grip, especially if the floor is likely to get wet.
Can I install tiles on top of existing tiles?
In most cases you can if the existing tiles are sound and the substrate they are fixed to is sound. However, using the correct adhesive to achieve this is very important. Installing tiles on top of existing tiles does have it’s issues though.
Which tiles are suitable for use around a wood burning stove?
Tiles are fired at very high temperatures when they are manufactured, which means they can easily withstand the heat from a wood burner or stove. Some ceramic tiles might show some ‘crazing’ in the glaze, a cobweb type pattern, if they are exposed to high temperatures again. So porcelain tiles are ideal for use around a wood burner or stove.
How hardwearing are porcelain and ceramic tiles?
Both ceramic and porcelain tiles are both suitable for use around the home. Ceramic tiles can be used on walls and floors, where specified, that have low foot traffic. Porcelain tiles are denser and more durable than ceramic tiles which make them much better for high foot traffic areas.
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Customer Support
What is your returns policy?
We know estimating the number of tiles required can be difficult so we offer a 30-day money back guarantee on surplus goods returned to us in a brand new condition and suitable for resale.
What is your price promise?
We are so confident that we have the best priced tiles and underfloor heating anywhere in the UK, in the unlikely event you find the same or comparable product cheaper please let us know and we guarantee to beat it!
Do you provide samples?
We encourage our customers to always purchase a sample before placing an order. This allows you to check the colours, patterns and finishes on any number of single tiles to ensure that you’ll be completely happy with your final selection.
What happens if I need some more tiles?
Should you require some additional tiles for your project, it is important you contact us straight away. If possible have a box (empty or full) of the tiles you require with you when you contact us. This is because the box will have important information our customer service team will need to be able to assist you.
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Tile Project Planning
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