We want all our customers to have a positive experience assured that their personal information is in their control and kept safe and secure, we want our customers to know;
The Team @ Total Tiles
In this policy we will outline our responsibilities to our visitors and customers, “we”, “us” and “our” refer to Total Tiles and our web site.
Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via this link.
1.1 In this Section we have set out:
1.2 We may process data about your use of our website and services "usage data". The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
1.3 We may process your account data "account data". The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and taking steps, at your request, to enter into such a contract.
1.4 We may process your information included in your personal profile on our website "profile data”. The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent obtained when logging into our website using your own social media profile.
1.5 We may process your personal data that are provided in the course of the use of our services "service data".The service data may include name, e-mail address, telephone numbers, address, delivery address. The source of the service data is you. The service data may be processed for the purposes of providing our services and communicating with you. The legal basis for this processing is our legitimate interests, namely he performance of a contract between you and us and taking steps, at your request, to enter into such a contract.
1.6 We may process information that you post for publication on our website or through our services "publication data". The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent, and will be provided by you.
1.7 We may process information contained in any enquiry you submit to us regarding goods or services "enquiry data". The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and or services to you. The legal basis for this processing is our legitimate interest, namely the proper management of our customer enquiries..
1.8 We may process information relating to our customer relationships, including customer contact information "customer relationship data".The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications.The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
1.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us or through our website "transaction data".The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
1.10 We may process information that you provide to us for the purpose of subscribing to our email notifications or newsletters "notification data". The notification data may be processed for the purposes of sending you the relevant notifications or newsletters. The legal basis for this processing is consent.
1.11 We may process information contained in or relating to any communication that you send to us "correspondence data". The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
1.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
1.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
1.14 In addition to the specific purposes for which we may process your personal data set out in this Section 1, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
1.15 Please do not supply any other person's personal data to us, unless we prompt you to do so.
2.1 We may disclose your personal data to our insurers or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
2.2 We may disclose name, address and contact telephone numbers to our selected delivery subcontractors, Bacton Transport (The Pallet Network), DPD, Royalmail and SLI Palletways insofar as reasonably necessary for completing delivery of products ordered through our website. You can find information regarding their privacy policies here.
2.3 Financial transactions relating to our website and services may be handled by our payment services providers, Sagepay, Ebizmarts, Worldpay and Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices here.
2.4 In addition to the specific disclosures of personal data set out in this Section 2, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.1 International transfer of your personal data will only be facilitated through our sub-contracted delivery companies where delivery will be outside of the UK, see section 2.2
3.2 All data is is digitally retained through the UK as all server and digital locations are within the UK.
4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes, or where it may have an impact on our performance to a contract.
4.3 We will retain your personal data as follows:
4.5 Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5.1 We may update this policy from time to time by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of changes OR to this policy by email or through the private messaging system on our website.
6.1 In this Section 6, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
6.2 Your principal rights under data protection law are:
6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. This can be obtained by e-mail to [email protected].The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: If the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
6.9 To the extent that the legal basis for our processing of your personal data is:
6.10 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
6.11 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
6.12 You may exercise any of your rights in relation to your personal data by written notice to us, by sending an e-mail to [email protected] or by writing to, Total Tiles, Leslie Road, Ipswich, IP3 9PL in addition to the other methods specified in this Section 6.
1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
|Cookie Name||Cookie Description|
||The association with the customer's shopping cart|
||Stores the category info on the page to load pages faster|
|COMPARE||The items in the customers compare products list|
|CUSTOMER||An encrypted version|
|CUSTOMER_AUTH||Indicates if the customer is currently logged in to the store|
|CUSTOMER_INFO||An encrypted version of the shoppers customer group|
|EXTERNAL_NO_CACHE||Indicates if caching is disabled or enabled|
|FRONTEND||The customers session ID|
|GUEST_VIEW||Determines if guests can edit their orders|
|LAST_CATEGORY||The last category visited by the shopper|
|LAST_PRODUCT||The most recent product viewed by the shopper|
|NEWMESSAGE||Indicates whether a new message has been received|
|NO_CACHE||Indicates if the cache can be used to store information|
|PERSISTANT_SHOPPING_CART||A link to information about the shopper’s cart and viewing|
|RECENTLYCOMPARED||Items recently compared by the shopper|
|STF||Information on products the shopper has e-mailed to friends|
|STORE||The store view or language chosen by the shopper|
|USER_ALLOWED_SAVE_COOKIE||Indicates if the shopper allows cookies to be saved|
|VIEWED_PRODUCT_IDS||The products recently viewed by the shopper|
|WISHLIST||An encrypted list of products added to the shoppers wishlist|
|WISHLIST_CNT||The number of items in the shoppers wishlist|
See below for a list of cookies used by google analytics on our website
|Cookie Name||Cookie Description|
|_utma||Identified shoppers and sessions|
|_utmb||Determines new sessions or visits to our website|
|_utmc||Determines if the shopper is in a new session or visit|
|_utmz||Saves the traffic source or campaign that explains how the shopper reached our website.|
4.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
4.2 Blocking all cookies will have a negative impact upon the usability of many websites.
4.3 If you block cookies, you will not be able to use all the features on our website.
5.1 This website is owned and operated by Total Tiles Ltd.
5.2 We are registered in England and Wales under registration number 05993011 and our registered office is at Total Tiles, Leslie Road, Ipswich, IP3 9PL.
5.3 Our principal place of business is at Total Tiles, Leslie Road, Ipswich, IP3 9PL
5.4 You can contact us: