Frequently asked questions
How do I order my free cut samples?
On the product page of your chosen sample, simply choose Order a cut sample , then press Order Cut Sample and it'll be added to your basket.
You can have up to 3 (free) cut samples per order.
How big are your samples, and can I order full sizes samples?
The free cut samples are approximately 10x10 and you can order 3 at a time.
Larger, full size samples are available and can be ordered by selecting the Order a full size sample option on the product page.
There is a small charge for the larger samples which is dependent on the tile, and the charge will be shown when selecting the option.
Will my order match my samples?
In order to give you the best indication of what you would receive, we typically cut our samples from the same batch of tiles we would send out for full orders.
However due to naturally occuring variances and differences in patterns we cannot guarantee your order would be an exact match to your sample.
How accurate are your product photos?
We work hard to make our product photos as accurate as possible, though monitors and phone screens can display colours differently so there may be variation in how tiles appear on screen to when you have them in hand.
That's why we recommend ordering free cut samples so you can see how the tiles look in your home before placing a full order.