COVID-19 Service Status: We are Delivering Online Orders as Normal (more details).

What happens if I need some more tiles?

Should you require some additional tiles for your project, it is important you contact us straight away. If possible have a box (empty or full) of the tiles you require with you when you contact us. This is because the box will have important information our customer service team will need to be able to assist you.

The customer service team will need the name of the tile, also found on your order confirmation, as well as details of the shade of the tile and possibly the calibre. Each supplier displays this information differently on their boxes. However, our customer service will be able to help you find the correct information on the box. The best way to contact our customer service team is to call them on 01473 805959, and they will be happy to help you with your additional order.