COVID-19 Service Status: We are Delivering Online Orders as Normal (more details).

Customer Support

What is your returns policy?

We know estimating the number of tiles required can be difficult so we offer a 30-day money back guarantee on surplus goods returned to us in a brand new condition and suitable for resale.

What is your price promise?

We are so confident that we have the best priced tiles and underfloor heating anywhere in the UK, in the unlikely event you find the same or comparable product cheaper please let us know and we guarantee to beat it!

Do you provide samples?

We encourage our customers to always purchase a sample before placing an order. This allows you to check the colours, patterns and finishes on any number of single tiles to ensure that you’ll be completely happy with your final selection.