Customer Support

Price Promise
We are so confident that we have the best priced tiles and underfloor heating anywhere in the UK, in the unlikely event you find the same or comparable product cheaper please let us know and we guarantee to beat it!
Sample Tiles
We encourage our customers to always purchase a sample before placing an order. This allows you to check the colours, patterns and finishes on any number of single tiles to ensure that you’ll be completely happy with your final selection.
What happens if I need some more tiles?
Should you require some additional tiles for your project, it is important you contact us straight away. If possible have a box (empty or full) of the tiles you require with you when you contact us. This is because the box will have important information our customer service team will need to be able to assist you.
Money Back Guarantee
We know estimating the number of tiles required can be difficult so we offer a 30-day money back guarantee on surplus goods returned to us in a brand new condition and suitable for resale. This also applies if you’ve simply changed your mind, just return the products to us unused, in their original condition and we’ll exchange them for you or give you a full refund.
About Total Tiles
We source virtually all our products direct from factories across the world. By cutting out distributors and keeping our costs ultra low we are able to offer our customers fantastic quality products at less than half the price of well known high street stores.
Delivery Information
Rates FAQ Collection Delivery prices for the weight of products in your cart can be viewed using our handy estimator. Simply view your cart, add your postcode and click the date you would...
Environmental Care
We're passionate about our responsibility to protect the environment, whether it be the way we operate, the packaging we use or the business partners we collaborate with. To quote the Dalai Lama of the Tibetan Monks "It is our collective and individual responsibility to preserve and tend to the world in which we all live".
Terms and Conditions
Please take the time to read these Terms and Conditions carefully as they contain important information about your use of this website and any order you place with us. They do not affect your statutory rights.
Privacy Policy
Total Tiles we take responsibility for safeguarding our customers personal information very seriously indeed. We also believe in communicating in clear and plain terms that everybody understands, so here is a brief outline of our approach to privacy and the use of your information, you will find our full privacy policy above titled All the Details.
Information regarding order cancellations
Information regarding order damages